Having trouble receiving our e-alerts?

publication date: Nov 1, 2000

Email whitelist

The email whitelist
An email whitelist (sometimes referred to as a safelist) is a list of the sender names and addresses the recipient will accept emails from.
The spam filters that come with email clients recognise a number of senders and keywords and create white and black lists. When a spam filter keeps a whitelist, mail from the listed addresses and domains will be allowed.
Adding an email address to your whitelist is simple, all you have to do is add the address to your contact list.

How to add us to your contact list
If you have encountered difficulties receiving our email it may be because has been mistakenly filtered out of your inbox. In order to prevent this from happening please follow the following simple steps to ensure you receive all our email communications in the future.

Microsoft Office Outlook:

*Open the e-alert you received from us.
*On the toolbar click on "Actions"
*Then select “Junk E-mail” from the drop down menu
*Select “Add sender to safe senders list”
*A dialogue box will appear with the words “The sender of the selected message has been added to your safe senders list”
*Click the “OK” button to confirm.
*Your email message will be automatically entered into your Outlook contacts list.

Gmail® Users:

*Open the e-alert you received from us.
*Click on the "More options" link next to the date.
*Click on "Add sender to Contacts list" in the options below the Subject line.
*Your email message will be automatically entered into your Gmail contacts list.
*For further assistance, visit Gmail's support page here.

AOL® Users:

*Open the e-alert you received from us.
*Click on the "Add Address" icon.
*The Reed Business Information email address is automatically populated in the name and email fields in the "Add *Contact" dialogue box. Verify that the information is correct.
*Click the Save button.
*Your email message will be automatically entered into your AOL address book.
*For further assistance, contact AOL Support here.

Hotmail® Users:

*Open the e-alert you received from us.
*Click "Save Address(es)" at the top of the message.
*Our email address is automatically populated in the email field in the "Add to Address Book" page.
*Your email message will be automatically entered into your Hotmail address book.
*For further assistance, contact Hotmail Support here.

Yahoo!® Users:

*Open the e-alert you received from us.
*Click "Add to Address Book" link next to the icon on the far right.
*Our email address is automatically populated in the email field in the "Add to Address Book" page. Verify the information is correct.
*Click "Add to Address Book."
*Your email message will be automatically entered into your Yahoo! address book.
*For further assistance, contact Yahoo! Support here.

EarthLink® Users:

*Open the e-alert you received from us.
*Click your mailbox's "Message" menu and choose "Add Senders" to your address book.
*Your email message will be automatically entered into your EarthLink address book.
*For further assistance, visit EarthLink's support page here.